The new normal may have totally changed our malling experience, but here’s some good news: At SM, you can still very much enjoy shopping and dining to your heart’s desire, all while staying safe in the comfort of your own home or car!
Sure, nothing beats leisurely roaming around your favorite mall (and spending hours there, too) but for now, you can revel in the conveniences being offered at SM Supermalls nationwide: These are services designed to make your transactions faster, easier, and smoother, especially given all the COVID-19 restrictions. The best part? For most of these, all you need are just a few taps of your finger!
Here, check out five ways your can easily maximize your SM experience:
(1) Enjoy your own mall-wide “personal shopper” with the SM Malls Online App
How it works: Need different things from multiple stores? No sweat! You can now enjoy hassle-free shopping from anywhere—and with just a few taps on your phone or device—just by downloading the SM Malls Online App. Currently catering to shoppers of SM Megamall, SM North EDSA, and SM Mall of Asia, this one-stop app lets you purchase from various brands and restaurants found in one mall, and then have them all delivered to you with just a single delivery fee!*
Delivery or pick-up options: You can opt for express delivery (delivery in 1 to 2 hours) for food items or purchases made before the order cutoff time, as well as next-day delivery for non-perishables. You can also choose to collect all your purchases in-store at your preferred time.
Bonus perks: Enjoy special deals and discounts that are exclusive to in-app purchases!
*Some exceptions apply
(2) Get everything you need from The SM Store through ShopSM
How it works: Who doesn’t love scouring the department store for good finds? Now you can easily browse through endless items—from baby gear and women’s apparel to beauty products and home furniture—via ShopSM, the online shopping platform of The SM Store, the largest department store chain in the country. For even easier shopping, you can also avail of these #CallToDeliver options: Dial #14376 to speak to a Call To Deliver agent, chat with The SM Store on messenger, or order on Viber.
Delivery or pick-up options: You can choose to have the items delivered straight to your doorstep or avail of the free “Click and Collect” service, which lets you pick up your items from your preferred branch.
Bonus perks: Continue earning points for your SM Advantage, SM Prestige, or BDO Rewards cards just as you do in-store! Plus, keep an eye out for member’s only discounts and benefits.
(3) Avail of same-day grocery delivery via SM Markets Online
How it works: Get your essential shopping done without having to leave home by logging on to SM Markets PH, SM’s super convenient online grocery store that also offers same-day delivery if you order before 3 p.m. Shop fresh produce, meats, pantry staples, toiletries, and more minus the hassle of having to get out of your pajamas!
Delivery or pick-up options: Participating SM Supermarkets can deliver within 5 kilometers from the store for a flat rate of P150. You can also personally pick up and pay for your items at the branch—your purchases will be packed up and ready for you.
Bonus perks: Stay tuned for special value deals and discounts from partner brands!
(4) Indulge in yummy eats with the help of the Take Out & Delivery at SM Viber Community
How it works: Hungry? Get quick access to numerous options from food establishments and restos at SM Malls by joining the Take Out & Delivery at SM Community on Viber. Here, you can chat with SAB: Your SM Food Buddy, a chatbot that lets you find the specific food or resto you’re looking for, and gives you info on how to order!
Delivery or pick-up options: For delivery and pick-up, you can call SM Customer Care at 8876-1111, 0917-8761111 or 0908-8761111.
Bonus perks: Don’t miss out on special deals and discounts announced through the Viber community!
(5) Drive by for your purchases through the SM Curbside Pick-up Service
How it works: In a rush? You can place your orders at SM stores and restaurants and simply drive by to pick up your purchases without having to get out of the car. Simply call the SM Customer Care hotline at 0922-8761111 to order and arrange for pick-ups.
Courier option: If you can’t pick up your items personally, you can also book a partner courier (Grab, Lalamove, etc.) to take care of the curbside pick-up for you!
All these conveniences aside, the doors of SM Supermalls remain open to serve you should you wish to do your shopping and other mall errands yourself—and safely, too! All SM Malls follow industry-best practices and sanitation protocols to ensure that all patrons get to enjoy #SafeMallingAtSM at all times. Plus, just recently, SM introduced Santi, the sanitation robot that’s equipped with misting powers to aid in automated mall disinfection.
At the end of the day, SM is all about giving you the best service you deserve, whether it’s in person, via call or messaging, or online.